REFUND & RETURNS POLICY

Ease-A-Way

Last updated: March 2026

Returns

If you are not satisfied with your purchase, you may request a return within 14 days of receiving your order.

To be eligible for a return:

• Items must be unused
• Items must be in their original packaging
• Proof of purchase must be provided

Due to hygiene reasons, opened or used products may not be eligible for return unless faulty.

Faulty or Damaged Products

If your product arrives damaged or faulty, please contact us within 48 hours of delivery

Please include:

• Your order number
• A description of the issue
• A photograph of the damaged item if possible

We will arrange a replacement or refund where appropriate.

Refunds

Once a returned item is received and inspected, we will notify you regarding approval of the refund.

Approved refunds will be issued to the original payment method.

Return Shipping

Customers are responsible for return postage costs unless the product is faulty or damaged.

Non-Returnable Items

For hygiene and safety reasons, we may be unable to accept returns of products that have been opened or used.

Contact

For returns or refund enquiries please contact:

Email: Jo@ease-a-way.co.uk